Contact us

Choose how to contact our Customer Service Department

Call

+39 377 327 92 58
Monday - Friday 09:30 - 18:00
Saturday - Sunday: 09:30 a.m. - 10:00 a.m.

Chat

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Write

A dedicated team will be happy to answer your questions

Book a consultation

Book an in-store appointment or remote counseling, by phone or video, right from your home
Customer Service Opening Hours.
Monday - Friday 09:30 - 18:00
Saturday -Sunday: 09:30 a.m. - 10:00 a.m.

Personalized appointment

Book an in-store appointment or remote consultation and enjoy a personalized shopping experience.

Faq

How can I return a product?

You can return items purchased on Her Majesty Sicily's online shop for return within 14 days from the date of delivery of your order. Please note that the items must not have been opened and also complete with their original box. For more information regarding our return policy click here.

I have a promotional code, how can I use it?

If you have received a promotional code, all you have to do is enter it on the order conclusion page-the discount will be calculated and displayed automatically.
Please verify that the discount has been applied before finalizing your purchase. Remember to enter the promo code when finalizing your order as you will not be able to add it later.
If, after checking, your code does not work, please contact us at help@suamaestasicilia.it or on WhatsApp at +39 377 3279258. Please also note that promotions and discounts in some cases cannot be combined or are not valid for certain product categories; check the conditions of the promotion on the communication you receive.

Can you get a cost estimate of the delivery date?

Zone

Service and shipping cost

Estimated delivery from shipment

Free shipping

Italy

Expressed

€ 7

Payment on delivery

€ 3 cash on delivery surcharge

Sicily and Islands: 1-2 working days

Rest of Italy: 2-4 working days

Remote areas: 3-5 working days

From €60

Priority

From €12

Italy: 1-2 working days

Saturday delivery

€ 20

Order by noon CET on Tuesday for the option
Saturday delivery, available at check-out for selected zip codes only.

In-store pickup

Tribute

Period of availability of Store Pickup: 14 days.

Europe

Expressed

From €14

3-5 working days

From £199

United Kingdom

Expressed

From €18

4-8 working days*

*excluding customs control of goods

From £199

Switzerland

Expressed

From £37

4-6 working days*

*excluding customs control of goods

From €250

United States

Expressed

From €35

4-8 working days*

*excluding customs control of goods

From €300

Delivery times should be considered purely indicative and may vary.

Fulfillment and entrusting of the order to the courier takes place on working days from Monday to Friday (excluding holidays). Orders are normally processed on the first working day after the order is placed and in any case within 5 working days after the order is taken (in cases of seasonal peaks in orders). In any case, delivery times are given for indicative purposes only and are therefore not binding. Delivery times may be delayed during holidays. For deliveries to countries outside the EEC, customs clearance procedures may cause delays beyond our original delivery estimates.

Home delivery is intended to be street level and will be made, unless otherwise specified, Monday through Friday during normal office hours (9 a.m. to 6 p.m.), excluding national holidays. The courier will make two delivery attempts and, if not received, will leave the package at its relevant location.

Can I change the shipping address of an order?

To change the shipping address of an order, you must contact us within 1 hour of your purchase by email at help@suamaestasicilia.it or on WhatsApp at +39 377 3279258. If the package has already been processed it will take longer to receive it as the courier will need to be contacted and notified of the new address.

Do I have to pay customs duties or import taxes?

You will not have to pay customs duties or import taxes for orders shipped to Italy or the rest of the European Union.

For all shipments to or from countries outside the European Union, The recipient is responsible for all import taxes, customs, and local taxes imposed by the country in which the shipment is made.
Payment of these fees is essential to allow the order to clear customs.
It is not possible to calculate what the exact amount to pay for taxes and duties is, so please check them before placing an order

Why can't I find my country/state during registration?

If your shipping destination is not among those available, you need to contact our customer service department at help@suamaestasicilia.it or on WhatsApp at +39 377 3279258. The customs policies of your desired destination may require more detailed or different documentation than those for the countries to which we currently ship, so you will need the intervention of our customer service department, which will check for any restrictions and produce the necessary documentation to ensure that your order arrives at its destination.