Returns and Refunds

How long do I have to make a return?

You can return items purchased on Her Majesty Sicily's online shop for return within 14 days from the date of delivery of your order. Please note that in order to be returned and refunded, the item(s) you would like to return
shall not be opened and complete with their original box.

How can I return an online purchase?

You can return items purchased on Her Majesty Sicily's online shop for return within 14 days from the date of delivery of your order. Please note that the items must not have been opened and also complete with their original box.

Follow the steps below to make your return:

  1. Place the item(s) (complete with their original box) you wish to return in a carton. You can use the cardboard box you received the package with as the return packaging; if it is no longer usable or you have thrown it away, you can use any other cardboard container/box.
  2. Close the package by checking that you have included the items (complete with box)
  3. Mail your return.

In case of exercising the right of withdrawal, return shipping is free in Italy. For Europe and other countries, the cost of return service is equal to the cost incurred for shipping. The return service is through Poste Italiane (Crono Reverse) contracted with His Majesty Sicily, which will allow you to easily ship your package through the Post Office network (Punto Poste, Poste Italiane Post Offices, or self-service locker points). This shipping service has no cost in Italy, which will be deducted from your return refund. Please also note that in the case of withdrawal for only one or some of the items received with the same order and delivery, the refund of shipping costs will be reduced proportionally.

To proceed with a return through the Italian Postal Service, click here.

In the online form, you will need to enter the ZIP code (Postal Code) you indicated for shipping and in your order number (e.g., PRIT0001 ).You will then receive by e-mail your return label to print and attach externally to your return package:

  • TAKE IT TO THE POST OFFICE: You may take the return package to the Post Office Point of your choice OR, alternatively.
  • AGREES TO A RETREAT: However, choose the nearest Post Office Point to you (required) and then, after receiving the shipping label to be printed and attached to the package, you can arrange for a home pickup by calling the toll-free number 803 160 indicating the number of the Waybill on the return label.
By when will I receive the refund?

As soon as the item arrives at our location, a quality check of the returned item will be performed and you will then be refunded within 14 days through the same payment method you used at the time of purchase. In the case of cash payment, you will necessarily have to communicate your bank details (IBAN of your bank account) to help@suamaestasicilia.it in order to process the reimbursement by bank transfer.

The refund will be handled by Gelsomino Srl, the company that manages Her Majesty Sicily's online shop.

If you have received a refund confirmation but it does not show on the payment method used for the purchase, please contact the Bank or Credit/Debit Card Company, PayPal Customer Support. In this case, the refund was correctly made by Jasmine His Majesty Sicily, but the timing of the crediting depends on the banking institution, Paypal, or the service used.

Is the return free?

In case of exercising the right of withdrawal, the cost of return service is equal to the cost incurred for shipping which will be deducted from your return refund. The return service is through Poste Italiane (Crono Reverse) contracted with His Majesty Sicily, which will allow you to easily ship your package through the Post Office network (Punto Poste, Poste Italiane Post Offices, or self-service locker points). This service is available only for Italy. Please also note that in the case of withdrawal for only one or some of the items received with the same order and delivery, the refund of shipping costs will be reduced proportionally.

How can I know where my return is?

You will receive email status updates on your shipment until it is received at our warehouse.

To what address should I send my online purchase returns?

Follow the online return procedure through the Postal Points, the address will already be pre-filled.

Can I receive the refund on a different card than the one used for the order?

For security reasons, we cannot refund you on a card other than the purchase card.

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